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FAQs

How long will it take to receive my order?


Shipping times can vary depending on your location and the specific product, as we source items from various global suppliers to offer you the best value. Typically, processing takes 1-3 business days, and standard delivery time is estimated to be 7-15 business days. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress. Please check the individual product page for more specific delivery estimates.

How long will it take for my order to arrive?

Our delivery timelines vary based on your location and the specific products ordered, as we source from multiple trusted suppliers (this is common for a general store).

  • Processing Time: 2-3 business days.
  • Estimated Delivery Time: Typically, orders are delivered within 5–15 business days after dispatch. Please note that unforeseen delays (weather, customs, high demand) can occasionally extend this time

What if I receive a damaged or incorrect item?

We take great care in packaging, but mistakes can happen.

  • If your item arrives damaged, defective, or you received the wrong product, please contact our Customer Support team at [Your Email Address] within 7 days of delivery.
  • Please include your Order Number and a clear photo of the item/issue. We will work quickly to make it right, either by sending a free replacement or issuing a full refund.

What is your return/exchange policy?

we want you to love your purchase!

  • Return Window: We accept returns or exchanges for most items within 30 days of delivery.
  • Condition: Items must be unused, unwashed, and in the original packaging with all tags attached.
  • Process: To start a return, please visit our Returns Center (or contact customer support) to receive your Return Authorization number and shipping instructions. Please see our full Return Policy page for details on eligible items and any exceptions (like final sale items).

3. What payment methods do you accept?